Updated: May 28th, 2013 09:29 AM (MT)
Metrics to Document the Costs of Documentation
Metrics help identify the time, money, and resources required for any project. When applied to the world of technical publications, documentation metrics provide a way to quantify costs by using clear and unbiased data. In this presentation, Bernard explains how to:
- Learn to calculate metrics, then identify where they can be reused.
- Define metrics for writing (including both traditional chapter-based and reusable topics), then present them in various ways that go beyond just a "per page" model.
- Identify your total costs, then take control of requests for new resources, updates to procedure, changes in software tools, edits to content, and much more.
- Present these metrics from a position of authority, because you will know how much time, money, and resources your suggestions for improvement will save.