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May 17, 2012
Updated: May 28th, 2013 09:29 AM (MT)

Metrics to Document the Costs of Documentation

Speaker: Bernard Aschwanden

Metrics help identify the time, money, and resources required for any project. When applied to the world of technical publications, documentation metrics provide a way to quantify costs by using clear and unbiased data. In this presentation, Bernard explains how to:

  • Learn to calculate metrics, then identify where they can be reused.
  • Define metrics for writing (including both traditional chapter-based and reusable topics), then present them in various ways that go beyond just a "per page" model.
  • Identify your total costs, then take control of requests for new resources, updates to procedure, changes in software tools, edits to content, and much more.
  • Present these metrics from a position of authority, because you will know how much time, money, and resources your suggestions for improvement will save.