“Now, I don’t want to get off on a rant here…†but I opened four cases in two days with Adobe. RoboHelp froze when trying to perform ANY import function (Word, CSS, Master page, and so on). I am NOT satisfied with their “work around,” err… I mean solution.
1) I had to create a new admin account in XP and then run RH 8 from there. That is not a solution. (And I was told if it happens again; just create another Admin account…not a solution.)
2) I had to then install and set up all my Java settings for java output creation in RoboHelp, again.
3) And then have Dev come over and give me access to all the Java apps as my settings are not kept when creating a new Admin acct.
4) And have Dev come over and give me access to Eclipse again as my settings are not kept when creating a new Admin acct.
5) And then had to move over my Outlook settings.
Their support told me, my application is running, and they spent 45 mins on the phone with me (which was reiterated several times that that was long enough). Their support told me that it is not their job to comment on Adobe or Adobe’s solutions (they are an outsourced entity) and they were closing my case.
Thanks Adobe. Not what I expect from a company of ~7, 000 employees and ~2.5 Bil in revenue (in 2008).
Has anyone else had this problem?
Joel